Privacy Policy
This Privacy Policy outlines how your personal data is collected, used, stored, and safeguarded by Sawfer (“we,” “us,” or “our”) when you access or use our website, sawfer.com (“Site”). We are firmly committed to upholding your privacy and personal data protection rights. We place the utmost importance on data privacy as a fundamental component of transparency, user trust, and regulatory compliance.
1. Commitment to Privacy and Data Protection
At Sawfer, we place the highest value on safeguarding your personal information and honoring your privacy rights. We process your data lawfully, fairly, and in a transparent manner and remain committed to ensuring compliance with all applicable data protection laws, including the General Data Protection Regulation (Regulation (EU) 2016/679 — “GDPR”) and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of sawfer.com and any related online services or communications. Sawfer acts as the data controller for all personal data collected through this Site and determines the purposes and means of processing your personal data.
If you have any questions regarding our data processing practices, please contact us at: [email protected].
3. Categories of Data Processed
We collect various categories of personal data in connection with your use of sawfer.com:
– Usage Data: Information about how you interact with our website, including IP addresses, browser types, access times, referring URLs, pages visited, and session duration.
– Account Data: Information submitted when creating an account or registering for services, such as your full name, home or business address, email address, and contact number.
– Profile Data: Details about your shopping behavior, transaction history, saved preferences, interests, feedback, and user activity within your account.
– Communication Data: Records of communications between you and Sawfer, including helpdesk inquiries, support tickets, contact forms, emails, and chat transcripts.
– Technical Data: System-connected information such as IP address, geolocation, device identifiers, operating system, screen resolution, and browser configuration.
– Transaction Data: Information associated with your purchases on the Site, including order details, payment processing data, shipping addresses, and billing records.
– Preference Data: Marketing communication preferences, product or service interests, consent records, and opt-in/opt-out history.
4. Legal Bases for Processing Personal Data
We process your personal data on one or more of the following legal bases:
– Consent: When you have provided explicit consent to process your personal data for specific purposes, such as subscribing to newsletters or accepting cookies.
– Performance of a Contract: When processing is necessary for fulfilling agreements we have entered into with you, including product purchases, account services, and customer support.
– Legal Obligation: Where processing is necessary to comply with applicable legal or regulatory requirements.
– Legitimate Interests: Where processing is required for our legitimate business interests—such as fraud prevention, IT security, improving our site’s functionality—so long as such interests are not overridden by your data protection rights and freedoms.
5. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
– Right of Access: You may request access to your personal data held by us.
– Right to Rectification: You have the right to correct any inaccurate or incomplete personal data we hold.
– Right to Erasure: You may request that we delete your personal data, subject to legal or contractual obligations.
– Right to Restrict Processing: You can request that we limit the way we use your data under certain circumstances.
– Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request transmission to another controller.
To exercise any of these rights, you may contact us at: [email protected]. We may require verification of your identity for fulfilling such requests.
6. Security Measures
We adopt multi-layered technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration, including:
– Encryption protocols for data transfer and storage
– Role-based access control and secure authentication
– Regular system updates and vulnerability assessments
– Automated and manual system backups
– Staff training on privacy, security, and data protection
7. International Transfers
Where required, we may transfer your personal data to third parties or systems located outside of your country, including regions outside the European Economic Area (EEA) or the United States. In such cases, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, binding corporate rules, or other legal mechanisms recognized under GDPR and local laws.
8. Data Retention
We retain your personal data only as long as necessary for the purposes it was collected or to comply with applicable legal obligations. Retention periods vary by data type as follows:
– Usage Data: Up to 12 months
– Account Data: For the duration of your active account and up to 7 years post-deactivation
– Profile Data: For the duration of usage plus 3 years of inactivity
– Communication Data: Up to 5 years
– Technical Data: Up to 12 months
– Transaction Data: Retained for a minimum of 7 years for accounting and audit compliance
– Preference Data: Until consent is withdrawn or up to 2 years from last activity
9. Cookie Policy
sawfer.com uses cookies and similar tracking technologies to improve your browsing experience and ensure site functionality. Cookies fall into the following categories:
– Essential Cookies: Necessary for website functionality and user authentication.
– Functional Cookies: Enable enhanced user experience such as language preferences and saved login states.
– Analytics Cookies: Understand how visitors interact with the site and to measure performance.
– Performance Cookies: Help diagnose technical issues, assess speed, and improve responsiveness.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, users are given clear options when it comes to the use of cookies:
– Upon first visit, users are presented with a cookie consent banner with granular controls.
– You may customize or withdraw your consent at any time via our cookie management tool available on the Site.
– Users may also configure browser settings to manage cookies generally, although essential cookies may not be disabled without affecting core functionality.
We do not sell or rent your personal data, including cookie identifiers, to any third party.
11. Children’s Privacy
Our Site and services are not directed to, nor intended for use by, children under the age of 13. We do not knowingly collect personal data from children. If we learn that a child under 13 has provided us with personal data, we will take steps to delete such data without undue delay.
12. Policy Updates and User Notifications
We reserve the right to modify or update this Privacy Policy at any time in order to reflect changes in legal, regulatory, or operational requirements. When updates are made, we will revise the policy on this page and provide a prominent notice on sawfer.com where appropriate. We encourage you to review this Policy periodically to stay informed about your rights and how we protect your data.
Continued use of the Site after changes are implemented constitutes acceptance of those changes.
13. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us directly at:
Email: [email protected]
We are committed to respecting your rights and will respond to all legitimate inquiries in accordance with applicable laws.
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Sawfer maintains this Privacy Policy in good faith and in accordance with its legal and ethical obligations. For further information or clarification about our privacy practices, please email us at [email protected].